Okay web service gurus, I am passing this along to see if any of you
understand it completely and more importantly can this be accomplished
in Remedy. This is way out of my expertise.
Thanks in advance for any help.
Regards,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556(New)
Cell: 973-652-6723
FAX: 813-348-2565
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_____________________________________________
From: Krishnamoorthy, Arun
Sent: Thursday, March 22, 2007 3:33 PM
To: Nall, Roger
Cc: Vijayan, Rajesh; Mathew, Sibi
Subject: Webservice for New TT
The web service for Creating TT s in the new TT system needs a single
input which is a xml document. The xml is structured with a mandatory
field section which has to be populated and all other data to be passed
will be in another xml inside the main xml but inside a CData section.
The Web service gets the xml as an input and parses it gets the values
out of it and calls the TT API to Create the Ticket.
The Systems calling TT must internally create an XML out of the fields
and then call the TT web service and pass the xml.
The structure of the xml is given below.
<?xml version="1.0"?>
<TTRequest xmlns="TMobile.OSSNMS.Applications.DS.TTRequest ">
<Other_System_ID>1</Other_System_ID>
<Source_System_Value>OSTT00001234</Source_System_Value>
<Element_Id>NYBTS001</Element_Id>
<Symptom_ID>1</Symptom_ID>
<TT_Description>No Signal on the location</TT_Description>
<Assignee_Group>160</Assignee_Group>
<Assignee>rvijayan</Assignee>
<![CDATA[
<?xml version="1.0"?>
<ExtraInformation>
<MSISDN>Value</MSISDN>
<Device_Type>Value</Device_Type>
<Customer_Market>Value</Customer_Market>
<IMSI>Value</IMSI>
<Other_Tba>Value</Other_Tba>
</ExtraInformation>
]]>
</TTRequest>
For this the calling system should create the xml internally and then
call the New TT system
Thanks,
Arun.K (Desk 973 490 3207)
Architect - Software applications OSS/NMS
T*Mobile USA
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