Not sure if this is related, but might help... In some situations the AR System tries to find "special" forms using a field ID (versus the name of the form) which is believed to be only found on a single form. I believe this was because some people were renaming forms like Group, User, and Report. However, when you create a join against one of these forms (we created a join against Report), all of a sudden things stop working. The reporting process found two forms (our join and Report) and because our was first alphabetically, no reports worked.
I'm not sure if the Approval engine does something simiilar (it was a core API method that had this functionality in it). Kelly Heikkila -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Friday, March 23, 2007 9:39 AM To: [email protected] Cc: Jim Thwaite Subject: Approval Server issues We're at the end of our ropes here, hopefully someone can help. Environment, Remedy 6.3 (just upgraded for DST remediation) HP Unix 5.0 Apps We have 4 server environtments Development Function Test Unit Test Production After the recent upgrade to 6.3 the Approval engine ceased to function on our production, Unit Test and development environments, but worked fine on our functional test environment. We found that the Approval server in the other environments was suddenly referencing a joing which was similar to the AP Detail Signature join but had been created for reporting. In development we removed these joins and ran arjoinfix. This fixed the issue in dev. We did the same in function test (although there was no problem, just for consistency) and it was fine. Now we have done it in Unit test and it still does not work. Specifically the approval server logs are showing an error stating "* No Entry-Detail-Signature join form to send notifications to" We're open to all suggestions and ideas at this point. Remedy has of course suggested upgrading the approval server to 6.3 but noone thus far has been able to confirm this wont cause issues with the 5.0 apps. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
