Dear Jim, When you start an approval process for a ticket, a record is created for the approval process in AP:Detail. You can have multiple approvals run against a Change ticket, but only one at a time.
This error says that an attempt was made to start an approval process (Application New-Details command), but there is already an active approval process against this ticket since there is an active record in AP:Detail. Cancel or Approve the previous AP:Detail record. To identify the record, open AP:Detail in search mode and in the Request field, place the ticket number of the record that the approval process is being run against. Also check the notification filters for the join form information. Try running arjoinfix on the other join forms as well.. Hope this helps Regards, Roney Samuel Varghese On 3/23/07, Jim Thwaite <[EMAIL PROTECTED]> wrote:
We're at the end of our ropes here, hopefully someone can help. Environment, Remedy 6.3 (just upgraded for DST remediation) HP Unix 5.0 Apps We have 4 server environtments Development Function Test Unit Test Production After the recent upgrade to 6.3 the Approval engine ceased to function on our production, Unit Test and development environments, but worked fine on our functional test environment. We found that the Approval server in the other environments was suddenly referencing a joing which was similar to the AP Detail Signature join but had been created for reporting. In development we removed these joins and ran arjoinfix. This fixed the issue in dev. We did the same in function test (although there was no problem, just for consistency) and it was fine. Now we have done it in Unit test and it still does not work. Specifically the approval server logs are showing an error stating "* No Entry-Detail-Signature join form to send notifications to" We're open to all suggestions and ideas at this point. Remedy has of course suggested upgrading the approval server to 6.3 but noone thus far has been able to confirm this wont cause issues with the 5.0 apps. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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