>> Disclaimers << First this is an email excerpt that I received from Lenny Warren, concerning my inquiry to him about RAC/RSP/RADD/...
This response is OLD as it is from March 2006, so the contact information might be out-dated... I sure know the references to 5X is way old... >> Disclaimers << >> Lenny's Response << Here is the website that you can go to that will give you the roadmap (course requirements for our two certification classes). You will find the links right above the table that goes into the road map discussions for Administrator, Developer, etc. http://www.remedy.com/solutions/services/education/Roadmaps/AR_System_6x .html As for the test, RAC is for product partners and RSP is for non-product partners. So you have to see which one you fall into. If you are under the RSP requirements, then you can contact Renee Freitas at 925-469-4092 to sign up for the program and see where you stand as far as what training classes you may need - like the What's New course. This test is a two part test - 2-hour written test and a 3 1/2 Development exercise exam. The Development part is taking an existing application and modifying it based on what we want you to do. If you are under the RAC requirements, then you can contact Dawn King at 925-469-4000 (ask for Dawn or Renee). This test involves several sections - with 40% of the score coming from Design and 35% coming from Development. One cannot just walk in and take this test without having some idea of RADD and PTT under their belt, along with Development experience (which you have since doing AR since 3.X). As for my last email, there is an example RSP/RAC document that gives you various applications that you can choose from. If you are under RSP, you take any of the applications and build the product from the requirements given. If you are RAC, then design the application first using the Design Template sheet from the Worksheet folder that I send out. Then when that is done, develope the application. When all is said and done, then send me the results to review. There is an ITSM Certification but that is set to ITSM 5.6 and not 6.0. However, that certification is being modified to merge into the existing RAC test. There is a CSS Certification but that has been turned over to Column IT to redevelope and present since we do not get a high demand for it. >> Lenny's Response << >> SOAPBOX << I agree with everyone's responses about RAC/RSP certifications, just because you are "Book Smart" still means you can be "Street St&^$d"... However I am not saying that all certifications are "bad", but tests are just that, tests. Also someone that was certified on Version 5, must keep their certification current, or it becomes useless. (then more $ for more classes and more time spent...) When we hire/contract anyone for any position, we always consider their "experience over certifications". We __ALWAYS__ provide technical interviews (just questions, what if's, matched to what they 'said' they can do, etc), and then the scrubbed list of contenders __ALWAYS__ gets put through practical exercises, to show that they can demonstrate what they communicated that they had skills in. And these exercises are not always just the "go do", but also test their "thinking on their feet", in where we provide 'conflicting/incomplete requirements' and see what they do. If they just develop to the conflicts/incomplete without questioning, they are scored lower than someone who questions! It is very sad when you see someone who indicates they have "years of Remedy Development experience", and the requirements document does not specify any "permissions", and the admin tool on the sandbox is set to have 'no default permissions for anything'... and they continue to click OK on the dialog "only administrators have permissions to..." >> SOAPBOX << AND SINCE IT IS FRIDAY :) http://www.dilbert.com/comics/dilbert/archive/dilbert-20070321.html wait I am USING email ;) Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Narayanan, Radhika Sent: Friday, March 23, 2007 6:28 AM To: [email protected] Subject: RAC / ATS Hi, A request to those of you who have appeared for RAC / ATS Certificate courses from BMC or is aware of it. 1. Could you please tell me what is the course pattern and examination pattern ? 2. How long each ? 3. Which version ? ARS 7.0.1 or 6.3 ? (Say in May 2007) 4. Descriptive Answers for Questions or Objective Questions ? 5. For the application development exercise in RAC , do they provide a PC with Remedy installed ready for us to develop an application ? So, I don't have to carry a laptop, do I ? 6. Found an arslist thread on ATS. Thanks to Hall Chad - chahal. Do RAC candidates also have access to web/books during the course ? 7. Is RAC an examination from day 1 or does it have training class(es) too ? 8. Should the application developed for RAC touch all the features offered by Remedy such as API,Flashboards,host Web Services & consume with a .NET/Java Application,Incoming Email engine, customize .css ...? Or would it be on core ARS? 9. RAC: Would the application allotted to us be technically complex , say for ex., Financial Accounting System or a general topic like Purchase Order Module ? 10. RAC: Should I submit a Requirements Spec, Technical Design document, unit test cases to instructor before proceeding with the development ? 11. RAC: Should I bear in mind to limit the scope of my requirements/design to what I can complete in the given time without trying to be over-ambitious ? 12. Any other useful tips ? Thanks in advance. Radhika Direct : +44 20718 20262 Extn : 20262 This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. 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