I know this is not strictly about RAC/ATS but it is about independents and contractors and some businesses. At the UK RUG day last year we were blessed with the presence of Doug M. I asked him afterwards about creating a "Remedy MSDN" all products plus appropriate license for a yearly fee, he said that he backed this plan and had been pushing it forward and it was finally on a agenda which was a marked step forward. The problem has been convincing Snr Mgt it was a good idea and would not be abused, he aimed at about $1000 a year or something similar, the only thing you would not be able to do would be to phone support but have full access to the knowledge base. What a great thing for many developers this would be to get to grips with the new "stuff" and it would be a great marketing tool for BMC. I agree with the fee as it means only those really interested would purchase. So perhaps if all who can pushed this forward at the various BMC events and spoke to Account Managers and sales people about it and eventually we can create a loud enough external voice for it to happen within BMC. Just a thought. Regards Robert
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: 23 March 2007 17:26 To: [email protected] Subject: Re: RAC / ATS ** I 100% agree. They are killing the goose that lays the golden egg. ARS became popular as the easy, do-it-yourself software development/no software engineer required platform. Grass roots is what made it fly. Now with ITSM 7 being so convoluted, why even build it on top of ARS? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, March 23, 2007 11:51 AM To: [email protected] Subject: Re: RAC / ATS ** Norm, that's a point that's been made before, and it has as much merit as it ever did. Your integrity with my tax money is appreciated. Let me add another head-scratcher to yours: If ITSM 7 is the flagship application upon which BMC's major business is based now, why wouldn't they make it easier for developers to be able to demo and learn the product without paying $20,000+ for development licenses to do so? (If there's a way around that for non-partnered consultants, I don't know what it is). I know that partners can use Flight Deck, but there are far fewer partners than there used to be since BMC culled the ranks over the past couple of years. I think BMC Sr. Mgmt. doesn't understand the grass roots type of users that Remedy developers are; that helped build the product's popularity to what it was when they bought it - they're too busy trying to show us how smart they are by suppressing the user base that made the product popular in the first place. The misunderstanding and ego involved is to their detriment, I'm afraid. Or, maybe they are smarter than us, and have reasons that aren't clear to us for what they're doing that will advance the product and our ability to implement it. You decide. Rick On 3/23/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]> wrote: ** I see the whole certification thing as a double-edged sword. And I also see it as a knife-to-throat thing, too. Here's how: - I have been around numerous RAC/RSPs. Most of them were underqualified and inexperienced. Not all, but most. - I have been around even more admin/developers who had no RAC/RSP but were exceptional. Many names come to mind. - In order to get many jobs, you have to have a RAC/RSP. So oftentimes the certified unqualified guy gets the job while the qualified, road-tested guy gets the shaft. - So the qualified, road-tested guy says, "OK, fine. I'll get certified." Ka-ching! says BMC. That'll be $10,000, please (yes, I know there are "discounts" from time to time)…oh, and you'll have to take weeks and weeks off of work and travel to far destinations—just to rehash stuff you already know and, in fact, you often know better than our instructors. So what happens if the road-tested guy says, "Screw that!" or doesn't have $10,000 because his company won't/can't pay or can't afford to take weeks and weeks off work (because of his busy project schedule)??? Again, he's screwed. In my case it's a matter of principle. I'm sure I could convince the government to pay for it and foot the bill for trips to Orlando for me to attend the classes. I could just live it up—take Remedy classes during the day and party with Mickey at night…all at the taxpayers' expense. Will I do it? I refuse. It's a money-making racket, and I'm surprised there isn't a bigger outcry from developers around the world against it. It's also a weird stance for the company to take, in my mind. If I developed a new software development environment and hoped to get people to develop in it so I could sell more products, I would make it as easy and inviting as possible for new developers to embrace it or just enter the field. That's my rant for today…it's Friday, so it's OK, right? _____ From: Action Request System discussion list(ARSList) [mailto: HYPERLINK "mailto:[email protected]"; [EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, March 23, 2007 9:36 AM To: HYPERLINK "mailto:[email protected]"; [EMAIL PROTECTED] Subject: Re: RAC / ATS ** I don't think that's changed, Norm. What I hope does change is the practice that a company or two seems to have where they send their newbies through all the training, and then expect them to pass the RAC class without any real experience. Most can't, and even worse, a few can, which means some customer is getting someone with knowledge but no idea how to apply it to a business setting. The training is important, but not as important as real-life experience. I would like to see WBTs that give the user the ability to "test out" of classes, for a small fee (say, equivalent to 1 day's class fee), so that qualified people could advance up to their level of certification without undue time and monetary investment. Rick On 3/23/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <HYPERLINK "mailto:[EMAIL PROTECTED]" \n [EMAIL PROTECTED]> wrote: And I'd like to add to that list--did they ever modify the RAC or RSP or whatever it's called now such that a person need not take all the official Remedy training before they can sit for the certification exam? Kind of like Microsoft? With Microsoft you can buy a book, study it, and sit for the exam. If you pass, congratulations, you're certified. In the past--and probably still now--you had to sit through Remedy's bazillion dollar pre-req training classes before you could attempt the exam. Is that still true? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:HYPERLINK "mailto:[email protected]"; [EMAIL PROTECTED] On Behalf Of Narayanan, Radhika Sent: Friday, March 23, 2007 8:28 AM To: HYPERLINK "mailto:[email protected]"; [EMAIL PROTECTED] Subject: RAC / ATS Hi, A request to those of you who have appeared for RAC / ATS Certificate courses from BMC or is aware of it. 1. Could you please tell me what is the course pattern and examination pattern ? 2. How long each ? 3. Which version ? ARS 7.0.1 or 6.3 ? (Say in May 2007) 4. Descriptive Answers for Questions or Objective Questions ? 5. For the application development exercise in RAC , do they provide a PC with Remedy installed ready for us to develop an application ? So, I don't have to carry a laptop, do I ? 6. Found an arslist thread on ATS. Thanks to Hall Chad - chahal. Do RAC candidates also have access to web/books during the course ? 7. Is RAC an examination from day 1 or does it have training class(es) too ? 8. Should the application developed for RAC touch all the features offered by Remedy such as API,Flashboards,host Web Services & consume with a .NET/Java Application,Incoming Email engine, customize .css ...? Or would it be on core ARS? 9. RAC: Would the application allotted to us be technically complex , say for ex., Financial Accounting System or a general topic like Purchase Order Module ? 10. RAC: Should I submit a Requirements Spec, Technical Design document, unit test cases to instructor before proceeding with the development ? 11. RAC: Should I bear in mind to limit the scope of my requirements/design to what I can complete in the given time without trying to be over-ambitious ? 12. Any other useful tips ? Thanks in advance. Radhika Direct : +44 20718 20262 Extn : 20262 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 268.18.17/731 - Release Date: 23/03/2007 15:27 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 268.18.17/731 - Release Date: 23/03/2007 15:27 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
