We only have about 250 users, but many of them use the system very
sporadically. They would wind up not calling until they next attempted
to get in and of course it would probably be a day when I am on vacation
playing golf. 

 

I may wind up having to go this route though. Our security folks won't
let me enable mid-tier until I have passwords in place.  

 

I may first see how the BFS User + application works under ARS 7.0 on
our backup server, even though it was written for ARS 5.x / 6.x. 

 

Andy L. Mayfield 
System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Monday, March 26, 2007 11:50 AM
To: [email protected]
Subject: Re: Password Enforcement

 

** 

Depending on the number of customers, 

Depending if you know who they are.. 

 

Manual intervention works good.

Send out an Email telling them they need to call you for a new
password..Monday night.

Wait 5 minutes, change all passwords to a Standard config.. like
ARS4567890

Then when they call, tell them to put in above password, and talk them
through how to change it.

Depending customers: a day of calls .. 

It is thorough.

 

On 3/26/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote: 

I have been searching for a password management solution and found a
document detailing how you can implement your own rules for expiration 
and so on, but it requires you to modify your User form. We ran into a
couple of issues with added fields on the User and Group forms when we
upgraded to ARS 7.0 and am a little leery making modifications for fear 
of future upgrade problems. Does anyone have any feelings on this?

Does anyone know of an ARS 7.0 compatible utility for password
management?  I need to force our users to set a password since most of
them do not currently have one set. 

>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
       Office: 8-226-1805

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto: [EMAIL PROTECTED] On Behalf Of Davis, David CTR
NAVSURFWARCENDIV Crane, Code 0552
Sent: Tuesday, March 20, 2007 1:35 PM
To: [email protected] 
Subject: Re: Password Enforcement

Hello Andy,

We used a three-party developed product called BFS User Plus.  We are
using it with Version 6.3. I am not sure if it is available for Version
7.x.

Later,
Dave Davis


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. 
Sent: Tuesday, March 20, 2007 13:19
To: [email protected]
Subject: Password Enforcement

       Is there a way prompt users to change or set their password?
Most of our users do not have passwords at all and we would like to 
force them to create one. I have not found a way to do this from reading
the documentation and the cross-reference is not an option for us. I
could set a temporary password for all users and ask them to change it 
on their next login, but I can't find a way to enforce this. Has anyone
done something similar to this?

       ARS 7.0.1
       MS SQL
       Windows 2003 server
       Windows XP pro clients

       Thanks,

       Andy L. Mayfield
       System Operation Specialist
       Alabama Power Company
       Office: 8-226-1805

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