Hi Listers, We have a issue with the DSO on the SLA:Measurement form. When the SLA is deleted on our Source server, the DistribDelete is not working correctly ( as it is not deleting corresponding record at the destination server).
DSO Setup: 1. DSO is configured to Archive the Data ( no chain relation ship) 2. HelpDesk Mapping : Independent Copy 3. SLA:Measurement mapping : Data Only Checked the log files & it says: DSO Logs says: <DIST> Cannot update this entry -- this distributed entry is not the master copy (ARERR 376) <DIST> Cannot update this entry -- this distributed entry is not the master copy (ARERR 376) DSO's SLA pool log says(for the delete action) : <DIST> * Failure during delete attempt <DIST> --> To stage: 7 (of 8) Return Code: 2 CANCEL The failure is happening only for the DistribDelete Filter actions. Point to be noted, DSO transfer happened successfully. <DIST> Processing item number 1 (Fri Mar 23 2007 11:25:15.3200) <DIST> Pending type -- 1 <DIST> Source Form -- SLA:Measurement <DIST> Source ID -- 000000002001785 <DIST> Pending Other -- <DIST> -m SLA:Measurement -s SLA:Measurement -x in-remedyams-03 -p SLA <DIST> Get source structure <DIST> Using EXISTING cache definition for SLA:Measurement (in-remedyams-02) <DIST> Have source structure details, get entry <DIST> Have entry details, get mapping <DIST> Filter-specified mapping -- SLA:Measurement <DIST> Filter-specified to form -- SLA:Measurement <DIST> Filter-specified to server -- in-remedyams-03 <DIST> Mapping name -- SLA:Measurement <DIST> Target form -- SLA:Measurement <DIST> Target server -- in-remedyams-03 <DIST> Get target structure <DIST> Using EXISTING cache definition for SLA:Measurement (in-remedyams-03) <DIST> Perform mapping <DIST> Transfer successfully completed. New/overwritten entry 000000002001785 <DIST> Mapping completed <DIST> --> To stage: 8 (of 8) Return Code: 0 DONE Wondering when DSO stage 7 of 8 can happen for DSO Transfer, why not for DSO Delete when Mapping, Form are similar for both the action?? ARS Environment: ============= ARS 5.1.2 Windows 2000 Server ITSM 5.5 Any help, comments are much appreciated. Thanks & Regards, Phani. Voip: +44 20718 25413 This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
