I don't recall the specific error number you specified, however, I have seen 
where the Mid-Tier is losing connectivity to the Remedy server.  Usually, this 
was a DNS naming translation problem.  Confirm you do both forward and reverse 
name lookups from both the Remedy server to the mid-tier and vice-versa.

 

Even if this works, as it did for me in one environment, setup a HOSTS file for 
both forward and reverse name - IP on both servers and see if your issues get 
better, or is fixed.

 

Good luck.

 

Havin' Fun in Sacramento

 

Nick

 

________________________________

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of parikshit saxena
Sent: Thursday, March 29, 2007 9:05 AM
To: [email protected]
Subject: Reg 9350 Error

 

Hi All

 

We are facing a strange situation on using our application with mid tier 6.3-

 

Error 9350: 

Network protocol/data error when performing data operation. Please contact 
administrator.

 

The error appears intermittantly and causing problems to users.

(AR v6.3 patch 13)

 

We have tried analysing it but still unable to find the cause.

The Remedy midtier  is accessed through a portal which directs the user to this 
application.

 

 

Would appreciate any quick inputs to suggest various causes which can result in 
this error.

 

 

 

Best Regards

Parikshit

 

 

 

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