Joe,
I don't know if it's your case, but once my users were having slowness
anytime they save a request in which a diary field was modified (if no
diary field was modified, no slowness). The issue was an Oracle
parameter. If it's your case, I can try to find what parameter it was...
Rafael Bertolini
Soria, Joe wrote:
I think I 'accidentally' found the issue. I turned off confirmation of a new
request, created several incidents and did not experience any slowness. I
turned confirmation back on and it takes 10-50 seconds to come back. How in the
world do I fix that?
-----Original Message-----
From: Soria, Joe
Sent: Fri 3/30/2007 11:01 AM
To: [email protected]
Cc:
Subject: Slow responses
Listers,
I am baffled here and need some guidance.
We are running ARS 6.3 patch 20 on solaris. The user community experiences extreme slowness when submitting on any form. We have verified that there is no latency on our network, we have also verified that our database is performing at a very good rate. Our app server and db server reside on the same subnet. I have performed client side logging, as well as filter/sql/api logging. Both our app server and db server are experience low load on both cpu & memory. I am not seeing any significant load of transactions nor have I been able to isolate the slowness. I have rtfm and am coming to you as a last resort (before calling support, argh). Any ideas on troubleshooting this is greatly appreciated.
Joe
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* Rafael Bertolini *
System Analyst
Ícaro Technologies
http://www.icaro.com.br *Work:* +55 19 3731 8308
*E-mail:* [EMAIL PROTECTED]
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