Hi Joe
I have seen this behavior before. Any message displayed to the user that
uses the default message action (rather than displaying a message in a
custom dialog) can take several seconds. I always assumed this was a
client/windows OS issue, but as I run the server and client on the same box,
I'm not sure.
You can test if this is the same issue by adding a message action to any
piece of your workflow to pop a fixed message ("Hello World") or a message
including a field value from the current form, and see if you have the same
delay.
The only way I found to fix the issue was to restart the machine, so in your
case that might mean rebooting your server - assuming that it is in fact a
server issue rather than a client issue.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
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Best 3rd party Remedy Application
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
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-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Soria, Joe
Sent: Friday, March 30, 2007 6:34 PM
To: [email protected]
Subject: Re: Slow responses
I think I 'accidentally' found the issue. I turned off confirmation of a new
request, created several incidents and did not experience any slowness. I
turned confirmation back on and it takes 10-50 seconds to come back. How in
the world do I fix that?
-----Original Message-----
From: Soria, Joe
Sent: Fri 3/30/2007 11:01 AM
To: [email protected]
Cc:
Subject: Slow responses
Listers,
I am baffled here and need some guidance.
We are running ARS 6.3 patch 20 on solaris. The user community experiences
extreme slowness when submitting on any form. We have verified that there is
no latency on our network, we have also verified that our database is
performing at a very good rate. Our app server and db server reside on the
same subnet. I have performed client side logging, as well as filter/sql/api
logging. Both our app server and db server are experience low load on both
cpu & memory. I am not seeing any significant load of transactions nor have
I been able to isolate the slowness. I have rtfm and am coming to you as a
last resort (before calling support, argh). Any ideas on troubleshooting
this is greatly appreciated.
Joe
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