I agree that the Templates are limited and will not provide you the ability to add a task to the Incident. I thought you were asking if you could create Task templates for Incidents. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Tue, 3 Apr 2007 4:21 PM Subject: Re: Incident Management 7.x Tasking system
** It is already available from the Remedy web site. One note though.... it is not integrated with Incident Templates. Terry -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Christian Rom Sent: Tuesday, April 03, 2007 2:53 PM To: [email protected] Subject: Incident Management 7.x Tasking system ** Has anyone heard any updates on the supposedly coming updated tasking system for IM/PM ? It is my understanding that it will be more like the tasking in CM with improved task groups, templates and enforcement of order, etc. Will this be in ITSM/IM 7.1 or one of the 7.0.x releases ? I thought it would be out by the end of Q1/2007. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
