Hi Dwayne Are you using the 6.3 user tool to access a version 7 server? I think you will find that this error will go away if you use the correct version user tool.
I'm not sure what causes this error, but I have seen it when I use the wrong user tool version my mistake. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, April 03, 2007 10:03 PM To: [email protected] Subject: ARERR [102] on display of AST:ComputerSystem record Hello Everyone, We have a customumized HelpDesk system plus the Asset Management module. We have copied the "Computing System" form (AST:ComputerSystem) and its data from our old platform (ARS 6.3, HPUX-11 server) to the new (ARS 7.01, Linux server). To display records we open "Manage Asset Information", pick Type of "Computer System" and click "Search". This opens the Computer System form. If we click "Search" again it displays a list of records. In the new system, when we go from one record to another we get a message that says, "ARERR [102] Name parameter (or name field in a parameter) is empty." There are no errors in either the Active Link or Filter logs. A search of the BMC Knowledge Base didn't turn up any entries. The "Name" field has been renamed to "ESN" in both the old system and the new, but we don't get the error in the old system. Any idea what this message means? Dwayne Martin Computing Support James Madison University ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
