Roger, thanks for the answer. Would you mind sharing some examples from your setup (either offline or online) ? Some people I talked to, mentioned that it would be easier to setup assignment rules if you have Hardware at Tier 1 instead of Tier 2 or 3, at least in the case where the same groups would take care of any hardware issues. Also, do you setup hardware in the same way as software, meaning you include it in the Product Dictionary/DSL ? I am still confused by the two. Wasn't there supposed to be a DHS (Definitive Hardware Store) in an updated ITSM 7.xx in Q1/Q2 ? Do you specify the coputer models in the Product Categories or rely on the CI relationships ? If you specify the Product Name and Manufacturer for hardware, like you do for apps, you must have all three tiers populated, even, if you just put '- None -' PS; Sorry if you receive this twice but the reply via the web still does not seem to work, so I am replying via e-mail Rgds, Christian H. Rom Schlumberger - Service Desk Engineering
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
