Frank, the first thing I would check is the network routing and the authentication settings on the load balancer. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, April 04, 2007 9:04 AM To: [email protected] Subject: Load Balancing Issues ** I am posting this for another client so I do not have complete details but am hoping somebody may have thoughts on the issue ... Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group) Issue: Log in through the User tool and hit the load balancer. Load balancer quick passes them off to 1 of 3 ARS servers. No problem. If user remains IDLE for about 10 minutes and then tries to do anything they must wait about 35 to 40 seconds to get a response from ARS. The developers on the ARS side have captured server side log files and confirm that the delay is not on the ARS side. It takes 35-40 seconds for anything to hit ARS and when it does it completes immediately. Any thoughts are appreciated. -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
