I believe this happens when a user tries to login to ARS from two different
IP addresses. You see this in the MidTier and is a known bug with the patch
you are running. Make sure your users are properly logging out of an
application and not just closing a browser window.


On 4/6/07, melreed95 <[EMAIL PROTECTED]> wrote:

Can anyone tell me exactly how to recreate this error?  We have only
had three users experience this problem and I need to write some sort
of a workaround on how to prevent this. Is there a way to prevent
this? When exactly does it happen?

Thanks!
Melissa


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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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