Dear Melissa,
I believe you have the mapped the new instances and the
directory names. Check the path as Steve has rightly pointed out. Also check
the tnsnames.ora file for any incorrect connection strings. Hope this helps.
Regards,
Roney Samuel Varghese
On 4/9/07, Steve Waller <[EMAIL PROTECTED]> wrote:
one the ar config will need to pointed to the correctly installed
oracale client on you AR server. Something like this
ORACLE_HOME: D:\oracle\product\10.2.0\client_1
PATH: ORACLE_HOME/bin
If the client is not properly installed or the Registry is not cleaned
of the old client data the system can not connect properly to the
database. It will think you are running ora 9i.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of melreed95
Sent: Monday, April 09, 2007 8:42 AM
To: [email protected]
Subject: Oracle 9i to 10g upgrade issues?
We are running ARS 6.3 patch 20 and need to upgrade our database to
Oracle 10g from 9i. When you do this, you can't install Oracle on top
of the previous version. Now that we have Oracle upgraded, remedy can't
find the database. Has anyone had issues with this kind of an upgrade?
Apparently Remedy hardcodes Oracle information that we will need to
change. Any ideas?
Thanks!
Melissa
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