I think it was a waste of time/money since most of the questions were not answered and could not cover SLM etc.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Tuesday, April 10, 2007 2:34 PM To: [email protected] Subject: Re: ITSM 7.x: Install and Config ** Tom, I just took this class, and in all fairness to BMC, did not have the same experience that you did. Our installs were pretty much done by EOD Tuesday, and we had some time left over Friday after going through the config stuff. By not installing the DSL until the second (or subsequent) application install, it really sped things up. I really think a lot of it comes down to the instructor, and when the course was/is taken - it's in a constant state of improvement. I would like to see some UNIX environments at least discussed more, too, but that's hard to do in a classroom setting. Rick _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luebbe, Tom Sent: Tuesday, April 10, 2007 12:12 PM To: [email protected] Subject: Re: ITSM 7.x: Install and Config ** I would not recommend the class at all. I took it and spent three days just doing the installs. The lecture was not in line with what we were doing the lab's on as the installers took forever to complete. And this is with brand new machines with 4GB's of memory. The class was geared for someone that needs their hand held during an install. Plus, it was all Windows based installs, which does nothing for someone that runs Solaris and Sybase. The course material consists of two thick books. We ended up doing the last book in 1 1/2 days. I wanted more "config" than installing. We did not have any time to "see what this does" in the lab. They need to have this class broken up into two different classes. If they want to continue to do it this way, then they need to somehow "fake" the installs by doing it via a flash program, and have the products already installed on the system. Applying the DSL data took a 1 1/2 days! I know, not on your topic of getting people to go to the class, but I would save your money for another class. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gwenn Cross Sent: Wednesday, April 04, 2007 8:05 AM To: [email protected] Subject: ITSM 7.x: Install and Config ** Is anyone interested in trying to get BMC to offer the IT Service Management 7.x: Installing and Configuring class (course code: RSMG-SMIC-0700) here in ATL? They only need 4 people to put it on the schedule...me being the first...only need 3 more....anyone interested? __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
