Here's the latest on Patch 002, only I think it is really about Windows Server 2003 x64 Sp2. I had one Windows 2003 Enterprise R2 Sp1 x64 server happily running mid-tier 7.0.01 Patch 001 on Apache Tomcat 5.5.17. After I installed SP2 (x64) once from the web and also again from a downloaded executable, Tomcat refused to start successfully. Attempts to start it manually yielded a 1087 error. I removed Sp2 just now, restarted the server, and Tomcat started and stayed running. I re-applied the two critical updates for Windows 2003 exclusive of Sp2, and rebooted again, and Tomcat started properly and mid-tier loads ITSM 7 consoles properly. Since I have SP2 on two other servers where Tomcat and mid-tier or RKM are working properly, one of which is Enterprise and the other is Enterprise R2, but BOTH are x86 not x64, maybe it is something about R2 x64. Just a warning, if you are toying with the different flavors of Windows Server 2003 (R2 or not; x86 vs. x64) under various ITSM 7 components like I am. JRE/JDK remains 1.4.2_13 except on the RKM 7.1.01 server, where I am trying 1.5.0_11 since RKM installs its own Tomcat in a 1.5 compatible state, not 1.4 compatible the way mid-tier does it.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, April 11, 2007 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.01 Patch 002 Thanks.. I might give Patch 002 a whirl too then.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Wednesday, April 11, 2007 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.01 Patch 002 Everything you listed minus AM and plus RKM on both, plus SLM Collector and the EIE/SQL Server Plugin on one so far. These are our 7.x dev and pre-prod environments that we keep rebuilding and configuring, hoping to get it right someday. The only Patch 002 upgrades that have had mixed results are for mid-tier - one dumped its Crystal Reports config completely until I installed it a second time (saw this with Patch 001 as well), and one refuses to start Tomcat now but there are other factors that may be involved (Windows Server 2003 R2 x64, plus Sp2 for same, plus latest Windows updates - maybe too many changes at once). Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, April 11, 2007 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.01 Patch 002 Chris, By any chance do you have any other OTB applications running on the server on which you installed this available patch? I'm specifically wondering if you are running CMDB 2.0.1 patch 003 and IM, PM, AM, CM and SLM. Thanks for your response Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Tuesday, April 10, 2007 8:48 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.01 Patch 002 I have just finished updating my servers with the various Patch 002 components that appeared on the download site when I looked today; other than the usual efforts of the ARSMail installer to put its components everywhere except where you want them (ignoring the installation that you are upgrading), there weren't any significant issues with installation. Can't speak to function/performance yet. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 269.2.0/757 - Release Date: 4/11/2007 5:14 PM ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
