These articles specify recommendations on using CTIs, but not in explaining them...
http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=&user=public&d=/kms public/KM-000000025941.htm&vg=selfhelp I think this is the same thing, but the Tips and tricks alone are worth reading See Page 68 for CTIs http://www.bmc.com/arsystem/dev_community/downloads/Tips_and_Tricks.pdf Good luck. Nick Havin' Fun in Sacramento. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, April 11, 2007 2:58 PM To: [email protected] Subject: Category, Type, Item explanation tips? What are some of the ways admins use to explain the concept of CTIs to users (HPD, CHG, TSK, AST). I have been creating/updating them for years but am have a bit of trouble conveying the importance and the benefit to a customer. Is there a simple way that anybody has found to help the concept click? Thanks, Jason ARS 7.0.01 p001 Approval Server 7.00.01 ITSM 6.0 CMDB 1.1 P3 Servers 2003 DB MS SQL 2000 SP4 (remote server) __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
