Hi,
We currently work on one of the customised HelpDesk application. Whenever i
open any active link of the HelpDesk form from a remote machine, it takes
around 90-100 seconds whereas when i open an activelink of any other form in
the same environment, it takes around 15 seconds.
Taking 15 seconds for opening an object from a remote machine is acceptable but
100 seconds is too high. I am trying to find out the reason for the issue and i
am looking for ways to improve the performance, whenever i open the active
links of our HelpDesk form.
Please provide me with some insight/thoughts on what may be the reason for such
performance issue? Any suggestions or ideas for rectifying the issue is highly
appretiated.
Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)
THanks and Regards,
Vinod
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