So it does create hooks to Incident, Problem, Change and possibly Asset then?
Thank you for your response.. Joe ----- Original Message ---- From: strauss <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Sent: Thursday, April 12, 2007 6:03:16 PM Subject: Re: arintegration702.win.zip - what does this install?? ** The SLM integration installer, with Incident, Problem, and Change selected (I don't remember the exact choices and the docs have no screen shot) added 3 forms, 305 active links, 21 AL Guides, 6 Filter guides, and 5 menus on my system, plus a total of 106 filters - some were installed directly, then a bunch of zFilters get generated once the installation completed. This installer creates all of the "hooks" from the SLM application into whichever ITSM apps you have installed and specify in the selection dialog. I don't remember any similar installation for SLA, but there may have been some point where you chose which apps to integrate with. I think the separate integration installer in 7.x is so that you can run it again after you add another ITSM app later, and want it added to the SLM coverage. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, April 12, 2007 1:31 PM To: [EMAIL PROTECTED] Subject: arintegration702.win.zip - what does this install?? ** What do the contents of BMC AR Integration install? I don't really recall installing this on any previous version of SLM (that used to be SLA).. Joe ____________________________________________________________________________________ The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. http://searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
