Go into the Application Administration Console Custom Configuration tab Foundation Configure Application Assignment. By creating an entry for Incident to be assigned to a group the No groups found will be fixed. There is a new form that holds the Incident ID and if you manually create a new Incident and capture the Active Link workflow you will be able to see what you will need to do to create a new Incident ID. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Tue, 17 Apr 2007 4:34 PM Subject: C API for Service Desk
Hello List! We have upgraded our old HelpDesk 4.x to the new good looking ServiceDesk. We have a C API that allows tickets to be automatically created when a user sends a mail to a particular email. Anyway, we have to upgrade the C API code because the fields in the new ServiceDesk are very different from the old HPD. I am almost done in implementing this until I bumped into a couple of things: 1. "Incident ID" field. How do I generate this? I noticed in the Active Link, it uses the keyword $LASTID$. How do I use this in the C API? 2. "No groups were found using automated routing. You need to manually select a group. (ARERR 44699)". I get this error when printing out the ARStatusList after submitting the ticket. When I use the user tool, this error will pop up if I don't manually assign values to the following fields: "Assigned Support Organization" and "Assigned Group". These fields are dropdown menus, and the "Assigned Group" list of values will depend on what value you chose under "Assigned Support Organization". Anyway, in my C API code, I assigned these fields with values: Assigned Support Company (1000000251) : :"University of Cowtown" Assigned Support Organization (1000000014) : "ICS" Assigned Group (1000000217) : "Tier-One" The rest of the required fields are filled up with necessary values. After submitting the ticket, it gives me that "groups were not found using automated routing". Any ideas anyone? Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
