Murtuza, thanks a bunch for your response, its much appreciated.
I am half-way there, having trouble figuring out exactly how the "z1D
Charnn" fields are set.
Should I use one of the existing "z1D Charnn" fields for the Login ID
or should I create a new one ?
If I can use an existing one, how do I know which one I can use ?
If I need to create a new one how do I do that ? These fields are not
in any HPD:HelpDesk view,
yet I see them in the avaialable fields.
Roger, yes I asked Remedy and they could not find the Requestor ID
field, and said
to create a new field on the HelpDesk form.
I did a google on it and it was said to be on the SRM:Request
form
but I can't find it there either
thanks,
Colin
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of msb *****
Sent: Tuesday, April 17, 2007 1:22 AM
To: [email protected]
Subject: Re: FW: Login Id field in Incident Management - Requestor ID ?
Colin,
Just did this myself. I needed login ID as well as Full name. Just added
2 new fields.
The workflow to modify would be:
HPD:INC:PCS_100_Search
110_srch=-E
120_search=-G
HPD:INC:ContactFound_100_setup
Plus add some workflow if you want to press enter in the field and have
it do the search too.
Regards,
Murtuza.
>From: "Chapman, Colin" <[EMAIL PROTECTED]>
>Reply-To: [email protected]
>To: [email protected]
>Subject: FW: Login Id field in Incident Management - Requestor ID ?
>Date: Mon, 16 Apr 2007 18:20:58 -0400
>
>Roger - thanks for the response again - it is much appreciated -
>hopefully I'm not being too dense.
>
>I still cannot find Requesotr ID or field ID 1000000337 on the
>HPD:HelpDesk form
>
>Am I looking in the wrong place or do we have different versions ?
>
>Shall I just go ahead and add a field ID 1000000337 to the HPD:HelpDesk
>form ?
>and then modify the workflow, I found Active Link
>HPD:INC:PCS_100_Search
>
>
>I have put a ticket in at BMC support but they are not much help -
>first they said use Assignee Login ID field, then they said use the
>Person ID field to go get the Login ID from the people form - neither
>is what I need.
>
>thanks,
>
>Colin
>
>
>
>Colin Chapman
>
>Dept. of Application Services,
>
>Information Technology Systems Division,
>
>University of North Carolina at Wilmington
>
>601 South College Rd.
>
>Wilmington, NC 28403-5908
>
>Phone: 910-962-7356
>
>Fax: 910-962-4067
>
>Email: [EMAIL PROTECTED]
>
>
>
>
>________________________________
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
>Sent: Monday, April 16, 2007 5:27 PM
>To: [email protected]
>Subject: Re: Login Id field in Incident Management - Requestor ID ?
>
>
>**
>Requestor ID is number 1000000337 this was created by BMC Development
>and has to be there. I then added it to the set fields action of Active
>Link HPD:INC:PCS_100_Search.
>
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>To: [email protected]
>Sent: Mon, 16 Apr 2007 5:08 PM
>Subject: FW: Login Id field in Incident Management - Requestor ID ?
>
>
>**
>Roger, thanks - that's a great tip to look at the fields-in-vew to see
>all the fields on a form,
>
>however I do not see the Requestor ID field (on the HPD:HelpDesk form)
>
>I do see Person ID, which I see is set the Customer's People form
>Person ID, but I don't see the Customer Login ID anywhere - there is a
>Login_ID field but its not populated (looking at a ticket using the
>Report option to see all these fields)
>
>any more ideas ?
>
>thanks again
>
>Colin
>
>Colin Chapman
>Dept. of Application Services,
>Information Technology Systems Division, University of North Carolina
>at Wilmington
>601 South College Rd.
>Wilmington, NC 28403-5908
>Phone: 910-962-7356
>Fax: 910-962-4067
>Email: [EMAIL PROTECTED]
><javascript:parent.ComposeTo("chapmanc%40uncw.edu", "");>
>
>
>
>________________________________
>
>From: Action Request System discussion list(ARSList)
>[mailto:[email protected]
><javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");> ] On Behalf
>Of Roger Justice
>Sent: Monday, April 16, 2007 2:53 PM
>To: [email protected]
><javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");>
>Subject: Re: Login Id field in Incident Management
>
>
>**
>The field you are looking for is still there it is now called Requestor
>ID and the workflow already there populates it. In the Admin tool
>select from the pull downs Form then current view then Fields in view.
>On the left side of the dialog select the Requestor field from the list
>of fields not in the view. You will also have to move the field after
>you bring it into the view.
>
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
><javascript:parent.ComposeTo("chapmanc%40UNCW.EDU", "");>
>To: [email protected]
><javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");>
>Sent: Mon, 16 Apr 2007 2:24 PM
>Subject: Login Id field in Incident Management
>
>
>**
>Hi, ARS Listers.
>
>I am an inexperienced Admin, trying to make minor customizations to
>ServiceDesk 7.0.01 (AR System 7.0.01)
>
>Now the Incident Management Form Customer tab does NOT have a Login ID
>or Login Name field.
>We have one in the old HelpDesk, which is our primary method of
>entering Requestors (now Customers)
>
>So how do I add this ?
>
>I tried to add the Login Id field on the Incident Form, using the same
>Field Id 4 as on the CTM:People form, but get error saying its a
>Reserved ID.
>Do I need to add a Display Only field instead ?
>I also need to search the People Form on the Login Id - so do I need to
>also add a Display only field to the CTM:People Search form ?
>I know I will need to modify all the related workflow.
>
>thanks,
>
>Colin
>
>Colin Chapman
>Dept. of Application Services,
>Information Technology Systems Division, University of North Carolina
>at Wilmington
>601 South College Rd.
>Wilmington, NC 28403-5908
>Phone: 910-962-7356
>Fax: 910-962-4067
>Email: [EMAIL PROTECTED]
>
>
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