Hi Susan,
We have a packaged application on top of remedy 7.0 and we have different companies and within those companies we have operational units and within them we have support-groups. Each support-group has a unique mailbox (inbound and outbound). The application is being used in many countries and so on and over half of the emails are for agents (notifications and reminders) and then there are emails between agents and customers as well. Yes, we have that many configuration records. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, April 18, 2007 5:19 PM To: [email protected] Subject: Re: Issues with outbound emails with Remedy 7.0.01 ** Hi Neel, Could you describe a bit what your company does to generate that many emails please. So many outbound mailboxes, you have that many configuration records? Thanks, Susan On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hello everybody, Outbound emails seem to be working. However, it's rather random. We have about 100-125 or so outbound mailboxes with polling interval of 15 minutes and every hour 1500 or so emails are going out. Now, sometimes, emails take REALLY long time to go out and waiting in the queue with status = "YES". Also, it's not that outbound email is not working at all. It is definitely working but it's rather random. Some emails gets sent within 15 minutes while some emails just stay in queue (there is no error, even in the log). Any guesses as to why this could be happening? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
