John, Are you able to dissect the SQL that is causing the SMS feed to take so long? What is the escalation doing? Use you escalation to set a flag, then you can use a Filter to do the work for you. Maybe you are asking the escalation server to do too much for work you?
Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] John Atherly <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 23/04/2007 14:22 Please respond to [email protected] To [email protected] cc Subject Oracle feed into ARS 6.3 question ** I'm told that you can only setup Oracle to feed into 6.3 to a view form and that ARS doesn't see the feed as New, Submit or Modify. We currently have Oracle feeding employee information into our 6.3 to a view form and then an escalation runs and pushes this information to a regular form to be processed. This has been working great but we have added another push to feed SMS asset and software into 6.3 also by a view form and another escalation. During the SMS load the escalation took over four days to run in which no other escalation ran. I'm looking for another way to get the information in with out using an escalation. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __20060125_______________________This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
