Version 5.1.2 SQL 2K
I'm having problems with a run if condition that isn't allowing our System POC's to send emails. Here's the condition. (( 'Dialog_Prev_Status' = "Closed" ) OR ( 'Dialog_Prev_Status' = "Helpdesk Working" ) OR ( 'Dialog_Prev_Status' = "Pending Vendor" )) AND (($GROUPS$ LIKE "%System POC%" ) OR ($GROUPS$ LIKE "%Reshipment%" ) OR ($GROUPS$ LIKE "%Quality Assurance%" )) If it evaluates to true, a message pops up that tells the user they don't have permission to update a ticket that had a previous status of: $Dialog_Prev_Status$ The problem is, this always evaluates to true if $GROUPS$ = "System POC" regardless of the value of Dialog_Prev_Status. I unhid Dialog_Prev_Status to make sure, and I had a ticket where Dialog_Prev_Status = "Sys POC Working" and it still evaluated to true and didn't allow the System POC to update the ticket. I'm sure it's something boneheaded that I'm missing but I can't wrap my head around it. Michael A. McManus, SrA, USAF Remedy Developer HQ 754 ELSG/DOOH DSN: 596-6478/Comm: 334-416-6478 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
