Hi Roger,
I went into Configure Assignment and did a search on the form, but there
are only 2 entries in this form for "My Company". We have set up our own
Company. Also, we DO NOT want to use the auto assignment engine.
Therefore, how do I go about defaulting the Problem Manager Assignment
fields so I can submit a problem?(ie. which configuration form do I use?
and where is it?)
Thanks,
Derek
Roger Justice wrote:
**
Go into the Configure Assignment and configure the Problem Assignment
to the Group that will serve as the Problem Manager. The reason this
is R/O is that the ITIL concept is an organization only has one
Problem Manager. The Problem Assignment will be the group that will do
the Root Cause Analysis. If you have CM you had to provide the Support
people with roles to allow there name to be listed in the assignment
list of Change. Problem and Incident do not require this.
-----Original Message-----
From: [EMAIL PROTECTED]
To: [email protected]
Sent: Wed, 25 Apr 2007 1:18 PM
Subject: Problem Management Assignment
Hi listers,
I am trying to submit a problem in PM (7.0.1) however you need to
assign the problem to someone before you can submit. There are 2 sets
of assignment fields (Problem Manager Assignment and Problem
Assignment). The Problem Manager Assignment fields are required
however, three of the fields (Support Company, Support Organization
and Assigned Group) are read-only.
Firstly, why are there 2 sets of assignment fields? (multiple problem
teams with different managers?)
Secondly, how do I assign a problem when these required fields are
read-only? (are they supposed to be read/write)
I also gave the user I was testing with "God" permissions, so that
isn't the issue. When I checked in the Admin tool, the fields were
actually read-only. Could this be the culprit? Should I change these
to read/write?
Thanks,
Derek
-- Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta T2N 1N4
403.210.9879
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Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta T2N 1N4
403.210.9879
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
