In the Group form the long group name stores the full name and it is editiable. My suggestion would be to create a new group and capture the Active Link and Filter logs to determine every where the group data is stored. The worst case is a lot of manual entry best case is you will determine a work around. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Thu, 26 Apr 2007 2:48 PM Subject: ITSM 7.x - moving Support Group from one Support Organization to another
** Has anyone found a recommended way to do this ? Do the changes propagate down to existing records ? Ex: You already have dozens or hundreds of support groups in four support organizations, but now the company does a reorg and there are five support organizations (four existing plus a new one, to make it easier). What if you wanted to move some of the existing Support Group from one Support Organization to another ? All the relevant fields in the 'Support Group' form are greyed out and I cannot change the Support Organization. I figured I could export the groups and import them back in with the new Support Organization but that will probably not propagate down to the group members and/or any open tickets. It seems like you can't even create a new Support Organization without creating at least one support group. Rgds, Christian H. Rom Schlumberger - Service Desk Engineering __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
