You need to make sure the 'Default-Web-Path' is configured properly in the ar.conf file. You can set this in the admin tool, File-> Server Info-> Advanced tab.
it should be [http|https]://<midtierServer>/<context> e.g., http://remedy.com/arsys Also make sure that the mid-tier you have deployed is at least 7.0 or higher. In the web.xml, the dvplugin servlet is registered as: <servlet> <servlet-name>PluginServlet</servlet-name> <servlet-class>com.remedy.arsys.plugincontainer.impl.PluginServlet</servlet-class> </servlet> <servlet-mapping> <servlet-name>PluginServlet</servlet-name> <url-pattern>/plugins/*</url-pattern> </servlet-mapping> And the classes that make up the dv plugin are located in: <war>/WEB-INF/lib/GraphPlugin.jar So long as all these pieces are in place, the client should be able to render the dv plugin. Axton Grams On 4/27/07, Thilo Stapff <[EMAIL PROTECTED]> wrote:
The field creation did work now (from an admin tool installed at another client machine). But now the Visualization field shows an error message from Remedy Mid-Tier: ARERROR 9217: File not found. Either the file requested is not present or the URL supplied is bad. Any ideas? Thilo Stapff -------- Original Message -------- Subject: Unable to create Data Visualization field Date: Fri, 27 Apr 2007 14:53:43 +0200 From: Thilo Stapff <[EMAIL PROTECTED]> To: [email protected] I'm trying to create a Data Visualization Field, but after creating the field, when I open the field properties dialog and select the "Advanced" tab, there appears an error message "Could not locate the plugin form", and there's nothing to select in the "Module Type:" field. The "Data Visualization Module" and "Data Visualization Definition" forms do exist and contain the correct entries (transferred from another server, where it works). Those two forms, however, where not present after installation of the server and had to be imported manually. The server version is 7.0.1, on HPUX. Has anyone else experienced this? Regards, Thilo Stapff _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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