It appears a password was placed on the Application Service. Once I removed it, the emails starting going.
I noticed in the API log that it is the Remedy Application Service that sends the emails. Is there a log for this service somewhere? It would have been a lot easier to see a bad-password error there, instead of fumbling about for a week. Thanks again for all the help! ARSList Rules! -Mike -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Thursday, April 26, 2007 17:18 To: [email protected] Subject: Re: [ARSLIST] Email engine outgoing problem Hello Mike, Make sure that IIS Admin servive and SMTP service is up and running on the server. I would also recommend to keep polling interval at 10 minutes at least as we ran into some issues with less than 5 minute polling interval time. Also, even if message status says "YES", you can still have errors. Click on error tab to make sure there are no errors. Best Regards, Neel Gautam. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Gates Sent: Thursday, April 26, 2007 6:00 PM To: [email protected] Subject: Email engine outgoing problem Hello Listers, I'm running a 5.1 server on a solaris machine and am having some trouble with the email notifications. My messages are being created properly and queued in the AR System Email Messages form with the 'Send Message' set to "Yes". My outgoing mailbox is enabled, with an email server type as SMTP polling at 1 minute, no SSL to our SMTP server (which wants no authentication). >From everything I can tell, it seems to not be polling for messages to send. It seems to have happened after a system reboot (AR System reboot) a few days ago (which according to AR Monitor was graceful). No configurations to the email setup changed (that I know of) during or since that reboot. Does anyone know where I can look to see what happened, or have any idea on what might have? Thanks in advance, -Mike PS: The incoming email engine is different. A version 3 armaild that is working fine on the same system. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
