I have been running through the trials and tribulations of configuring new foundation data and accounts in ITSM 7.02. All seems well and I do like the fact that you can setup Person Templates and create new Person Profiles using the template and it can also autofill most of the fields on the profile and also assign the person to support groups and other permission groups.
However, I can see that once we get the 7.X system up and running in a real environment, we will have a feed from an HR data source that will create new profiles for new employees that join the company. Based on this, if I get a request from an employee to setup their Remedy User account with the permissions needed for their particular group, it would be nice if I could use a template with their already existing profile and set them up using a say "Support Staff" template. It doesn't seem like I can do this. Has anyone figured out how this can be done? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
