Set the 'Display Advanced Option' on the email message form to Yes and that will open a few tabs the last one of which you will see related error to that specific email message that failed. Click on the entries displayed on that table field of errors and you will see the related text associated with the error on a text field below the table field.
That error message will hopefully lead you to your solution Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Michael Gates Sent: Friday, April 27, 2007 1:58 PM To: [email protected] Subject: Re: Email engine outgoing problem Thanks for the responses... My server is running on a Solaris machine, so no IIS. The SMTP Server (separate solaris machine) is our main mail server, and is in working order. I checked the errors for some of my messages that are set to "Yes" and there are none. The last error message in my AR Email Error Logs form is from about two hours before the problem started (there are sent messages after the last error), and the error is normal for our setup (can't mail to a file). I tried increasing the interval, but it didn't help. I've been monitoring the API and SQL Logs, and don't see any calls or references to the Email Messages Form (T149?) except when I do queries on it myself. This leads me to believe that my Remedy server isn't polling on its set interval. Does anyone know the mechanism that ARS uses for polling and emailing? Anybody know where I can look to see if it's failing, and why? Thanks again, -Mike -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Thursday, April 26, 2007 17:18 To: [email protected] Subject: Re: [ARSLIST] Email engine outgoing problem Hello Mike, Make sure that IIS Admin servive and SMTP service is up and running on the server. I would also recommend to keep polling interval at 10 minutes at least as we ran into some issues with less than 5 minute polling interval time. Also, even if message status says "YES", you can still have errors. Click on error tab to make sure there are no errors. Best Regards, Neel Gautam. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Gates Sent: Thursday, April 26, 2007 6:00 PM To: [email protected] Subject: Email engine outgoing problem Hello Listers, I'm running a 5.1 server on a solaris machine and am having some trouble with the email notifications. My messages are being created properly and queued in the AR System Email Messages form with the 'Send Message' set to "Yes". My outgoing mailbox is enabled, with an email server type as SMTP polling at 1 minute, no SSL to our SMTP server (which wants no authentication). >From everything I can tell, it seems to not be polling for messages to send. It seems to have happened after a system reboot (AR System reboot) a few days ago (which according to AR Monitor was graceful). No configurations to the email setup changed (that I know of) during or since that reboot. Does anyone know where I can look to see what happened, or have any idea on what might have? Thanks in advance, -Mike PS: The incoming email engine is different. A version 3 armaild that is working fine on the same system. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.1/777 - Release Date: 4/26/2007 3:23 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.1/777 - Release Date: 4/26/2007 3:23 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
