Note that tracking of the IP address used by clients changed in AR System 7.0.01 - so when debugging these kind of issues, the cause may be different in 6.03 than in 7.0.01. From the release notes of AR System 7.0.01:
"IP address change does not require new login With version 7.0.01, the AR System server enforces licenses on the basis of globally unique identifiers (GUIDs) instead of IP addresses. Because of this, users will not have to log in again when their IP address changes, for example, by an ISP using dynamic DNS." Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Tuesday, May 01, 2007 11:12 PM To: [email protected] Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: [email protected] Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou <[EMAIL PROTECTED]> wrote: > Gee Les - we get it all the time too on 6.3 Patch 20 with web users, > but we were under the impression that they fixed that with the Patch 21. > You are on 7.x so what the heck is that about? From the sounds of it, > this is an ongoing issue. I know for lack of time right now to get us > to Patch 21, we are left with users hanging after saying Yes to the > message and we have to release their licenses. None of our users are > on VPN. Please keep us posted on whatever you discover. Now I don't > want to move to 7.x since this problem has been a bit of a nightmare already. > Hope all is well with you. > :) > Candace > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Plante, Martin > Sent: Tuesday, May 01, 2007 11:27 AM > To: [email protected] > Subject: Re: User Connected From Another Machine > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] > Sent: 1 mai 2007 10:44 > To: [email protected] > Subject: User Connected From Another Machine > > > Hey Folks, > Users here are getting the following message on a regular basis: > > "This user is currently connected from another machine. Would you like > to attempt to override the existing connection?" > > Now, the users are not connected from any other machines. Further, > this message normally pops up as they are performing a search. The > error log is filling with these messages. > > I have been talking to Remedy Support about this but that hasn't been > any help. > > Their latest response was to install the patch for the user client > (but they haven't told me if it actually addresses my issue) > > Their response prior to that one was: > > "After some research on VPN, the problem seems to be related to the > VPN configuration, which allow users to override the server routing > addresses to access the same server with different IP. > > A possible solution is route your connection to the ARS server over > the network and reroute VPN connections to the server. > > Your Network administrator would help you with that configuration." > > I talked to my network admin and was told that VPN should not be a > problem because IP addresses do not change often enough or at all. > > > Has anyone had any issues with this? Does anyone have any ideas? > > ARS server 7.0.01 > Client 7.0.01 > AIX 5.2 > Oracle 9.2.0.5.0 > > Thanks > > Les Ganton > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
