Those installers are starting to anger me a bit... They always update the forms, so if you tweak the fields (lengths/permissions/..) they are lost after running the xxxSetup.exe
That is why we have a set of forms which "Import after Install"... Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 01, 2007 5:35 PM To: [email protected] Subject: Re: String index out of range : 30 Did you run the installer to upgrade the email engine? It looks like a size mismatch for an email address or login name. Check the def file for the email messages and email mailbox forms against the forms on your server. Axton Grams On 5/1/07, Shanmugadas, Suresh <[EMAIL PROTECTED]> wrote: > Fellow listers, > I upgraded our ARServer from 6.3 to 7.0.1 patch 1, Email to 7.0.1 from > 6.3 and uninstalled prior versions of JRE and installed jre 1.5.10. > Restarted the services and when tried to send an email through the AR > Email Messages form, getting this string index out of range : 30 error > > My incoming mail protocol is MAPI and outgoing is SMTP. It was working > before the upgrade with this config setting. > > > ANY HELP!!!! > > ====================================== > ARS 7.0.1 Patch 1 > WIN 2003 SERVER > Oracle 10g > Email Engine 7.0.1 > JRE 1.5_10 > ======================================= > SEVERE: String index out of range: 30 > java.lang.StringIndexOutOfBoundsException: String index out of range: 30 > at java.lang.String.substring(Unknown Source) > at > com.remedy.arsys.emaildaemon.ValidateAddress.getName(ValidateAddress.jav > a:76) > at > com.remedy.arsys.emaildaemon.ValidateAddress.getAddress(ValidateAddress. > java:253) > at > com.remedy.arsys.emaildaemon.ValidateAddress.getVerifiedAddress(Validate > Address.java:404) > at > com.remedy.arsys.emaildaemon.CreatorModule.createMessageHeader(CreatorMo > dule.java:1480) > at > com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j > ava:1400) > at > com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:432 > ) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Unknown Source) > Exception in thread "_UNIQUEID_S0" > java.lang.StringIndexOutOfBoundsException: String index out of range: 30 > at java.lang.String.substring(Unknown Source) > at > com.remedy.arsys.emaildaemon.SenderModule.getQueueName(SenderModule.java > :104) > at > com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:296) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Unknown Source) > Exception in thread "_UNIQUEID_S0" > java.lang.StringIndexOutOfBoundsException: String index out of range: 30 > at java.lang.String.substring(Unknown Source) > at > com.remedy.arsys.emaildaemon.SenderModule.getQueueName(SenderModule.java > :104) > at > com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:296) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Unknown Source) > ======================================================================== > ============================================= > > Thank you > SK > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
