We are still having problems with this install - Remedy has not been
much help, even after escalation. We reinstalled development and were
able to bring it back up, shut down, and started the integration
install. We tried renaming the development path so that they didn't
mix this time, but the integration install is still trying to put files
in the development directory structure - even though it isn't there
anymore.
Is there a way to force Remedy into a specific path structure? We are
installing two instances on one box, one for development and one for
integration. Development is fine, but the integration install tries to
use the development paths - we are telling it during the install to go
to the integration path, but it seems to be a little strong minded.
This has been running like this for quite some time, so this isn't
anything new, just a new version.
Sue
-----Original Message-----
From: Barber, Sue [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 01, 2007 3:33 PM
To: Joe D'Souza
Subject: RE: Installation of ARS 6.3 patch 20
We will try that first thing in the AM - will let you
know what happens.
Thank you, Sue
From: Joe D'Souza [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 01, 2007 3:28 PM
To: Barber, Sue
Subject: RE: Installation of ARS 6.3 patch 20
Sue,
Technically yes, using the installer it should have
worked..
I did do a patch 20 install and had no problems with it
using the installer..
Did you verify that the downloaded installer file has
not been updated at the website? Maybe there might have been a problem
with the released version of it earlier and they might have replaced it
with some other? I'd roll out of the update go back to your previous
patch version, get the ARS started and working on that version, then
download patch 20's installer, and run the install..
Joe
-----Original Message-----
From: Barber, Sue [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 01, 2007 2:54 PM
To: Joe D'Souza
Subject: RE: Installation of ARS 6.3 patch 20
Joe,
We did use the installer, but a co-worker
downloaded it a few weeks back for our development install. This is a
new install, we attempted to install, it failed, then we did an
overwrite. Shouldn't that have worked?
Sue
From: Joe D'Souza [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 01, 2007 2:45 PM
To: [email protected]
Cc: Barber, Sue
Subject: RE: Installation of ARS 6.3 patch 20
Sue,
It appears you have used the file replace
method to install this patch.. There is a known issue with ARS 6.3
upgrade to patch 20.. The file replacement method of installing the
patch fails with exactly the same error that you pointed out..
Instead download the installer and upgrade the
ARS Server using the installer to install that patch.. It will work..
Hope this helps..
Cheers
Joe
-----Original Message-----
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Sue
Sent: Tuesday, May 01, 2007 11:04 AM
To: [email protected]
Subject: Installation of ARS 6.3 patch
20
**
Hello all,
We installed ARS 6.3, patch 20 on a new
db instance of Oracle 10g and are getting the following errors - cant'
seem to pinpoint where the issue is.
This system is a Solaris system -
Oracle 10g with 9 libraries, we have two instances of Remedy (one for
development and one for test on this box). We installed the
development with no problems, started out test environment install
yesterday and it appears to be grabbing pieces of both instances, as
well as missing libraries. Any help would be greatly appreciated.
Sue
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