Hi Joe, We talking about SLM 7.x and the "zSLMGen..." prefixed filters on "HPD:Help Desk" form that were created for Service Targets specifically? If so, then the qualification should look for an existing record. If it doesn't find one, then a new one is created. That's what you *should* be seeing based upon all the installations I've worked with. After installing (with or without sample data), the "SLM:Measurment" form should be empty. It is only used to hold measurement records once the Service Targets are attached to and start measuring Incidents, Changes, CI unavailability Records, etc... Remember that installing the integrations alone isn't enough to start using SLM with Incidents. You will need to create at least one Service Target for use with the Incident Management Data Source. As a result of this, you'll see a new "zSLMGen..." prefixed filter on the HelpDesk form with the ID of the SVT in it's name. This Filter should create a new record in the Measurement form if one doesn't exist already. HTH Chris.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, May 02, 2007 1:45 AM To: [email protected] Subject: The SLM:Measurement form.. After installing the SLM module, should this form contain some default data? After using some of the default data sources that are attached to SLM, and trying to use it for incident management, it does look like it looks for a record matching a certain instance id before creating a incident related record in this form. It doesn't find that record so it doesn't create anything.. Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.2/784 - Release Date: 5/1/2007 2:57 PM ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
