Well BMC support were of some actual help today, it appears that we had
two email engines processes running at the same time. Apparently, the
process didn't stop when we attempted to stop the email engine, and got
hung up. Go figure. Now we are getting just single messages.
Kyle
Kyle Whitley wrote:
Yep, I haven't seen to much help on the issues I have submitted during
our upgrade process.
Thanks
Kyle
All Contact wrote:
**
Great! I'll forward this to our exchange guy to investigate. He was
sure the problem was on Remedy end but so far we havent found
anything wrong in the back ground. Thanks.
Also Kyle, we also have a ticket open with Remedy support for over a
week now and so far they have been no help. Good luck with them though.
On 5/4/07, *Gary Dries* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
**
I ran into this before and after we combed through the AR Email
Engine and subsequent process, we could not find anything
different. We start a conversation with our Exchange Admin about
possible Exchange issues and it ended up being a bug in Exchange
5.5 as listed in the KB entry below. Not sure what version of
Exchange you use, but this may help you in your research.
Here are a couple of KB entries from
http://support.microsoft.com
<http://support.microsoft.com/> that explain how users can receive
multiple messages
(266371) *Exchange 5.5* Users in Distro. lists can receive
multiple messages
(329043) - *Exchange 2000* A secondary SMTP mail recipient may
receive duplicate e-mail messages in a mixed Microsoft Exchange
Server organization
(304122) - *Exchange 2000* If you send an e-mail message to a user
who is a member of a distribution list and you include that same
distribution list in the Cc box, the user may receive duplicate
e-mail messages.
895857) - *Exchange 2003* Describes issues that may occur when a
computer that is running Exchange Server is behind a firewall and
the firewall affects the flow of SMTP mail. ... Duplicate e-mail
messages are sent to a recipient
(159181) - Messages sent to Microsoft Mail recipients through the
Microsoft Exchange Internet Mail Connector (IMC) can result in
duplicate messages
Don't be too impress, my Wife is an Exchange Admin and sent me
these entries.
Gary
__20060125_______________________This posting was submitted with
HTML in it___
--
~Yup, it's me! __20060125_______________________This posting was
submitted with HTML in it___
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
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