What is the configured interval to check for new emails? Could it be that the email engine is scanning for new messages before it completed processing the last set?
You could create a filter on the email messages form that does a push field action to some temp form and records some vitals like user, timestamp, etc. You could then see if the email engine is fetching the entry multiple times and when it is. If it is only fetching it a single time, then the problem probably lies somewhere else, like inside the email engine. You can enable debug logging for the email engine using the following instructions: http://arswiki.org/wiki/Email_Engine_Debug_Logging Axton Grams On 5/4/07, All Contact <[EMAIL PROTECTED]> wrote:
** That's great they resolved your issue. I think ours is a little different. We don't have multiple email engines. After we restart our email engine service, then we get singles, sometimes it last for just 15 minutes before it starts sending out duplicates and sometimes it last for over 10 hours before it starts sending out duplicates/triplicates even. We are trying to figure out what could make it all of a sudden just start sending duplicates after some time. In the email messages form, it only shows the message once and it does set the status as sent. The two emails even have the same exact timestamp. On 5/4/07, Kyle Whitley <[EMAIL PROTECTED]> wrote: > Well BMC support were of some actual help today, it appears that we had > two email engines processes running at the same time. Apparently, the > process didn't stop when we attempted to stop the email engine, and got > hung up. Go figure. Now we are getting just single messages. > > Kyle > > Kyle Whitley wrote: > > Yep, I haven't seen to much help on the issues I have submitted during > > our upgrade process. > > > > Thanks > > > > Kyle > > > > All Contact wrote: > >> ** > >> Great! I'll forward this to our exchange guy to investigate. He was > >> sure the problem was on Remedy end but so far we havent found > >> anything wrong in the back ground. Thanks. > >> > >> Also Kyle, we also have a ticket open with Remedy support for over a > >> week now and so far they have been no help. Good luck with them though. > >> > >> > >> On 5/4/07, *Gary Dries* <[EMAIL PROTECTED] > >> <mailto:[EMAIL PROTECTED]>> wrote: > >> > >> ** > >> I ran into this before and after we combed through the AR Email > >> Engine and subsequent process, we could not find anything > >> different. We start a conversation with our Exchange Admin about > >> possible Exchange issues and it ended up being a bug in Exchange > >> 5.5 as listed in the KB entry below. Not sure what version of > >> Exchange you use, but this may help you in your research. > >> Here are a couple of KB entries from > >> http://support.microsoft.com > >> <http://support.microsoft.com/ > that explain how users can receive > >> multiple messages > >> (266371) *Exchange 5.5* Users in Distro. lists can receive > >> multiple messages > >> (329043) - *Exchange 2000* A secondary SMTP mail recipient may > >> receive duplicate e-mail messages in a mixed Microsoft Exchange > >> Server organization > >> (304122) - *Exchange 2000* If you send an e-mail message to a user > >> who is a member of a distribution list and you include that same > >> distribution list in the Cc box, the user may receive duplicate > >> e-mail messages. > >> 895857) - *Exchange 2003* Describes issues that may occur when a > >> computer that is running Exchange Server is behind a firewall and > >> the firewall affects the flow of SMTP mail. ... Duplicate e-mail > >> messages are sent to a recipient > >> (159181) - Messages sent to Microsoft Mail recipients through the > >> Microsoft Exchange Internet Mail Connector (IMC) can result in > >> duplicate messages > >> Don't be too impress, my Wife is an Exchange Admin and sent me > >> these entries. > >> Gary > >> __20060125_______________________This posting was submitted with > >> HTML in it___ > >> > >> > >> > >> > >> -- > >> ~Yup, it's me! __20060125_______________________This posting was > >> submitted with HTML in it___ > > > > -- > Kyle Whitley > IT System Support Professional > Office of Information and Instructional Technology (OIIT) > Board of Regents of the University System of Georgia > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > -- ~Yup, it's me! __20060125_______________________This posting was submitted with HTML in it___
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