I'm working on an upgrade from Help Desk 5, to Incident management 7.0.02. I'm pretty close to complete, but I'm missing some fields. I guess before I create these, I was wondering if they already existed, I'm just not looking in the right place.
Fields I'm looking for. In Help Desk 5, there is a audit trail, that keeps track of any and all changes. Is this named something else in ITSM 7? Customer Login name, assignee login name, contact login name. I have checked the fields in view, and see some fields that I thought looked close, but they don't seem to populate. Is there an easy way I can find out which filters generate e-mail? I need to modify these accordingly. Your help would be greatly appreciated. I'm trying to make minimal changes, but we really need the above fields. Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
