1. There is a completely new way of doing auditing on forms. You need to review this before you tackle what you were doing. 3. Check for fields not in view and you will find the requester login and some of the other fields. 3. Notifications are controlled by the new form SYS:Notifications you need to review this since there arre a lot of new notifications and they are driven by one filter. Roger -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Sat, 5 May 2007 9:22 AM Subject: Incident management fields.
** I’m working on an upgrade from Help Desk 5, to Incident management 7.0.02. I’m pretty close to complete, but I’m missing some fields. I guess before I create these, I was wondering if they already existed, I’m just not looking in the right place. Fields I'm looking for. In Help Desk 5, there is a audit trail, that keeps track of any and all changes. Is this named something else in ITSM 7? Customer Login name, assignee login name, contact login name. I have checked the fields in view, and see some fields that I thought looked close, but they don't seem to populate. Is there an easy way I can find out which filters generate e-mail? I need to modify these accordingly. Your help would be greatly appreciated. I’m trying to make minimal changes, but we really need the above fields. Thanks __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
