You will have to create some custom workflow to capture the priority and most likely a new form to capture the data that is in the email. I had a customer that was using CA Unicenter that would send email alerts I used the from to capture the email and then parse it into a new form to be used to create a new HPD Ticket. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Mon, 7 May 2007 3:08 PM Subject: Re: Email Engine
I thought I would post this one more time. Hi, We are using ARS version 6.03. Does anyone know if you can set the Priority in an email and have the email engine iterpret it for incoming emails? Can it interpret it without using email templates? I see a Priority field in the AR System Email Message form. When I send an email out via Outlook as High, the Priority is always set to a value of 3. Thanks, Jackson _________________________________________________________________ Watch free concerts with Pink, Rod Stewart, Oasis and more. Visit MSN In Concert today. http://music.msn.com/presents?icid=ncmsnpresentstagline _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
