Please note the negative symbol. Curt A. Schryver 717-810-2109 tel [EMAIL PROTECTED]
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Monday, May 07, 2007 3:31 PM To: [email protected] Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people ** You're a very generous rater considering it's not really working .... isn't it kind of like a losing team ... aren't they generally below 500 (5) ? Susan :) On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote: ** Eric, Any update on this issue? BMC keeps telling me that everything is working as intended. About a -7 on the 1-to-10 helpful scale. Thanks, Curt Curt A. Schryver 717-810-2109 tel [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Alfonso Eric B Contr 95 CG/SCCSS Sent: Wednesday, May 02, 2007 1:19 PM To: [email protected] Subject: Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people ** Here is what we discovered in our testing during the install of Remedy User Tool 7.0.01 Patch 002 User 1 installs the tool and the HOME folder does default to C:\Documents and Settings\<user 1>\Application Data\AR System\HOME. It creates the folder for storing macros and saved searches called arcmds. User 2 logs in to Remedy on that same PC. A message pops up from Remedy saying the HOME folder does not exist and asks if user 2 wants to create it. The message states it will be created at C:\Documents and Settings\<user 2>\Application Data\AR System\HOME. User 2 clicks "Yes". The HOME folder is created at the specifies location but it does not create the arcmds folder. We reported this as a bug (SW00255608) and Remedy accepted it as a bug but even after explaining the problem no less than 5 times via email and by phone, the tech support rep logged the problem with an inaccurate description. It was then closed saying it was corrected. I am going to submit it again as a bug today. Eric Alfonso, Contractor, 95 CG/SCCSS DSN 525-9192 COMM 661-275-9192 Remedy Support Team [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Schryver, Curt Sent: Tuesday, May 01, 2007 11:21 AM To: [email protected] Subject: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people ** Good afternoon. Hope this note finds you all well. I'm working on putting together the specifications for installing the above software via SMS. We will be creating a silent installation package. When I perform a default installation (including paths), the setup wants to place the Home folder under my %USERPROFILE%. We like this concept as we would want different people logging onto a PC to have their own Home folders (macros, etc.) However, this path is hard-coded in the registry under the HKEY_LOCAL_MACHINE hive so it will be used for everyone who logs onto the PC. In our environment, most customers do not have administrator rights on their PCs. When they log onto a PC that was 'set up' for someone else, they won't have any rights to the Home folder as it is under someone else's profile. They are offered the ability to create some folders (via a very confusing error message). If they do that, they don't have any of the server settings, etc. that were defined during the installation process. I 'worked' with BMC and their answer was, you guessed it, "it is functioning as intended." To eliminate the error, they suggest placing the Home folder in a location where everyone can get to it. We've done this in the past with previous versions and it works, but we ran into situations where people were seeing/changing/deleting other users' macros, etc. Has anyone run into this and come up with a workable solution? We're toying around with installing and copying files to all existing profiles including the default profile so future logons would also get the 'stuff.' But, this can be messy and we shouldn't have to do it! Thanks in advance! Curt Curt A. Schryver Remedy Administrator Tyco Electronics 100 AMP Drive MS 161-043 Harrisburg, PA 17105 717-810-2109 tel 717-810-2124 fax [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
