Hello fellow-listers,
We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.
Now, we have a filter that executes on HPD:Help Desk on Modify and on
Submit both.
The Run If condition is:
( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status')
If Action:
Push Values to: AR System Email Messages
Push Filed If:
'Incident Number' = $Incident Number$
If No Request Match: Take No Action
If Any Request Match: Modify All Matching Requests
Custom Fields: Status = Assigned.
The filter executes every-time I double-click the email record from
staging form (double-clicking a record in email staging form opens
incident window in modify mode) and now here comes a problem:
When the incident window opens up in modify mode, if I close the
incident window without doing ANYTHING (without modifying and saving
anything), it STILL processes the email status to "Assigned". I want to
be able to tag the email with Assigned status ONLY when I click "Save"
button on incident form.
Any suggestions?
Thanks in advance,
Neel Gautam.
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