Hi Jackson, This seems strange and might be a bug:
From the Email Engine docs:
*Email Engine Priority* *MS Outlook Priority* 0 Normal 1 High importance 2 High importance 3 Normal (default) 4 Low importance ... 100 Low importance So 3 should resolve to the normal priority, High should equal 1 or 2. Do emails with 'normal' priority also come in as 3? What patch are you running? You might want to log an issue for BMC for this. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/7/07, Jack Samson <[EMAIL PROTECTED]> wrote:
Hi, We are using ARS version 6.03. Does anyone know if you can set the
Priority
in an email and have the email engine iterpret it for incoming emails? Can it interpret it without using email templates? I see a Priority field in the AR System Email Message form. When I send an email out via Outlook as High, the Priority is always set to a value of 3. Thanks, Jackson _________________________________________________________________ Watch free concerts with Pink, Rod Stewart, Oasis and more. Visit MSN In Concert today. http://music.msn.com/presents?icid=ncmsnpresentstagline
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