For the group notifications, if using LDAP authentication, you need to set the External-Authentication-Return-Data-Capabilities parameter in the ar.conf file. 7.0 Config Guide Page 322.
Axton Grams On 5/10/07, Jason Miller <[EMAIL PROTECTED]> wrote:
** I didn't see an answer to Axton's question if you are using LDAP for authentication. I do remember a while back having a similar problem on 6.x(1 I think). The emails would be sent only to group members who had passwords in their User record. If I remember correctly I had to adjust the "Default Notification Mechanism" on the AREA LDAP Configuration form. Jason *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Colin *Sent:* Thursday, May 10, 2007 8:26 AM *To:* [email protected] *Subject:* Re: How to send email notification to a Group ? ** Thanks for the responses, I had checked that $Assigned Group$ was populated, and there were no errors in the AR Email Error Log form. I just tested sending the notify to the two group members individually and that worked, so not a permissions issue. So per Axton, I'll try the Email Engine debug logging. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *CONDREA, Daniel *Sent:* Thursday, May 10, 2007 6:12 AM *To:* [email protected] *Subject:* Re: How to send email notification to a Group ? ** Hi All, I suppose that $Assigned Group$ is a system field with ID 112. If multiple groups are written to field 112, the groups must be separated by hard returns. On the other hand if a group has 2 members. One member has read license and one member has write license, only the user with write license will receive a notification. Daniel ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of [EMAIL PROTECTED] *Sent:* Thursday, May 10, 2007 12:35 PM *To:* [email protected] *Subject:* Re: How to send email notification to a Group ? ** Hi Colin Can you send email to both member separately by replacing $Assigned Group$ with email address? Regards Abdul Ghani ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chapman, Colin *Sent:* Thursday, May 10, 2007 2:11 AM *To:* [email protected] *Subject:* How to send email notification to a Group ? ** Hi Listers, I thought this would be easy, but I cannot figure out the problem. I want my escalation filter to send a Notify email to $Assigned Group$ but no emails go out. I have checked lots of settings, error logs, archives, KB, guides etc. but no luck. Originally I had Mecanism Email, and changed that to User Default. I am not using templates or include fields. I have checked permisions of the group members, and their Default Notification settings The test group I am using only has two members. Any ideas ? TIV *Colin** *** * * *ARS 7 ServiceDesk 7 MSSQL2005 Windows2003*** *Colin Chapman, UNCW*** *Phone: 910-962-7356* *Email: [EMAIL PROTECTED] * * __20060125_______________________This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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