I have seen it before where a Default Value does not apply to a Push fields action. Try adding a Filter (on Modify & Merge) where Business Phone # = $NULL$ to set the field with your default. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, May 14, 2007 1:53 PM To: [email protected] Subject: ITSM 7/LDAP not importing some records ** I have an ARDBC integration between ITSM 7.0.2 and LDAP that is working fine, except that it won't import records for which there is no phone #. Even though there is a Default Phone # in the Business Phone # field, only LDAP records with a value in the 'telephoneNumber' attribute get imported. The really puzzling part is that after running Filter and Escalation logs while the data is importing, the error is not generated from Remedy workflow, from what I can see. The Escalation displays that an error occurred at the end of each record's Push Fields, but is no more specific than that. The Filter logs don't show any related problems at all. Has anyone run into this before? Rick Cook _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
