Can we assume from your user tool version that you are running ARS version 5.x?
Does it appear to happen randomly, or is there something that seems to trigger the problem like access a particular field or selecting a button? Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thimmanna, Girish Sent: Thursday, April 05, 2007 10:34 AM To: [email protected] Subject: FW: User tool abruptly closes the session. Hi All, Please, Can anyone throw some light on this. Thanks in advance. Regards, Girish. ______________________________________________ From: Thimmanna, Girish Sent: Monday, April 02, 2007 10:59 AM To: [email protected] Subject: User tool abruptly closes the session. Hi All, We have recently started facing this problem with the User tool. It seems like the whole of our FLS is caught with the same problem were the User tool session ends abruptly. The Error says: The AR System User Application has encountered a problem and needs to be closed. We have tried to use an latest patch update User installation. But doesn't solve the problem. The User tool version presently used is 5.1.2 patch 1303. Any help is much appreciated. Thanks in advance. Regards, Girish. S .T Remedy Application Management Services This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
