List, We are seeing the same issue as Girish. I do not believe this problem is related to the Preference Server- we were on 4.5 until last September, and we had been having this issue for at least 1 year prior to that. After upgrading, we still see the issue. We just started using the Preference Server, but this has not affected the frequency of the issue.
What we did notice was that our users that are on XP have never seen this issue at all. Our users on WIN2K have this problem frequently (as many as 3 times in an hour). We aren't sure the OS is the key though, as our XP Users don't use Remedy as much. As well, we've noticed that this occurs 95% of the time when an Active Link's "Set Fields" action is run (maybe there is something in the AL and this is only a coincidence). Girish, Do your XP users have this problem as well? Is it occuring when specific actions are taken? Shawn Stonequist EMNS, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
