Well said
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Friday, May 18, 2007 12:58 PM To: [email protected] Subject: Re: Inbound Email Problem Yes. You should logon to the server as the account you will be using for Outlook. Install outlook and configure it to create the profile. Then you can change the service to start using that account and password. Best practices would suggest that you would then deny that account the ability to logon locally, logon via Terminal Services, logon as a batch job but grant it the right to logon as a service. This would depend on how your Windows administrators are managing your Active Directory and may not be necessary if they are not managing these user rights via Group Policy. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:51 PM To: [email protected] Subject: Re: Inbound Email Problem ** Do I need to have Outlook installed on the server where the ar email engine is installed? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: [email protected] Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: [email protected] Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: [email protected] Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: [email protected] Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
