We have an Open Window command that runs after Commit Changes on submit - Qualification is 'Case ID+' = $LASTID$. Open Window - Window Type:Modify; Display Type: Detail Only; Target Location: Current; Form Name:HelpDesk.
That leaves the case that was just submitted open on the screen. Mary Ostwinkle IT Operations Manager Idaho Health & Welfare 450 W State Street Boise ID 83702 208-334-5602 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Monday, May 21, 2007 9:55 AM To: [email protected] Subject: Re: Help Desk ticket creation Hi, Users are using web to enter tickets and we are not using any centralized preference server. Also, what they want is that the ticket they just submitted stays open. Thanks Atul > ----- Original Message ----- > From: "Dan Caissie" <[EMAIL PROTECTED]> > To: [email protected] > Subject: Re: Help Desk ticket creation > Date: Mon, 21 May 2007 10:56:58 -0400 > > > In the user tool click on tools>options>Behaviors and change the > setting for On New to Keep Previous Field Values > > Dan Caissie > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra > Sent: Monday, May 21, 2007 10:52 AM > To: [email protected] > Subject: Re: Help Desk ticket creation > > Hi, > > After submitting the ticket, the ticket is closed and a blank ticket > form opens in submit mode. > > Thanks > Atul > > ----- Original Message ----- > > From: "Rick Ponzo" <[EMAIL PROTECTED]> > > To: [email protected] > > Subject: Re: Help Desk ticket creation > > Date: Sun, 20 May 2007 12:15:54 -0700 > > > > > > Hi Atul, > > > > Not sure exactly what you are seeing, but are you saying the ticket > "status" > > is closed on submit, or just that the form closes; and that a new > ticket is > > opened in "create" mode with the same data populated in the form, or > it is > > just a blank form open in submit mode? > > > > Rick Ponzo > > IntegrITS Corporation > > [EMAIL PROTECTED] > > > > > > Atul Vohra wrote: > > > Hi All, > > > > > > This may be a very basic question but am not able to figure this > out. After > > > we submit a new ticket, the submitted ticket closes and a new > > > ticket > (in > > > create form) is opened. > > > > > > I think this is controlled by some data form but not sure. Traced > the > > > workflow but did not see anything related. > > > > > > ARS 6.3 > > > > > > Any help would be appreciated. > > > > > > Thanks > > > Atul > > > > > > > ______________________________________________________________________ > __ > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the > > > Answers Are" > > > > > > > > > > -- Rick Ponzo > > IntegrITS Corporation > > [EMAIL PROTECTED] > > > > > ______________________________________________________________________ > __ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the > > Answers Are" > > > > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
